1st lesson free
Armel's profile and their contact details have been verified by our experts
Armel
- Rate $18
- Response 1h
$18/h
Contact
1st lesson free
- Logic
- Computing
Senior IT Service Delivery Leader experienced in leading IT Service Management transformation projects. Learn real-world IT processes (Incident and Problem Management), implemented by global corporati
- Logic
- Computing
Lesson location
About Armel
Results-driven IT Service Management & Service Delivery Leader with over 20 years of global experience driving ITIL-based service delivery, governance, and continual improvement. Proven success in managing large IT operations, delivering Incident, Problem, Change, Service Request and Service Level Management and aligning IT services with business objectives. Skilled at stakeholder engagement, SLA/KPI governance, vendor management, and digital transformation. Recognized for building high-performing teams, leading service transitions and optimizing IT processes across Asia, Europe, and the Americas.
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About the lesson
- All Levels
- English
All languages in which the lesson is available :
English
With end to end coaching, we will walk through real world use cases to fully appreciate and immerse in Information Technology Infrastructure Library (ITIL). Mentoring will be provided until better understanding of the IT processes and procedures; turning theory into practice.
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Rates
Rate
- $18
Pack rates
- 5h: $90
- 10h: $180
online
- $18/h
free lessons
This first lesson offered with Armel will allow you to get to know each other and clearly specify your needs for your next lessons.
- 1hr
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