Kanika

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About Kanika

Kanika Chopra (M): +91- (concealed information)
Email: (concealed information)
(concealed information)
Current Job: WIPRO, Bangalore
Total Experience: 7 yrs in WIPRO, Bangalore. ________________________________________

OBJECTIVE
Eager to contribute &leverage business processes of potential customer’s thorough IT/ITES usage and in turn develop skills in support, delivering, designing, deployment and development of organization business and projects systems with consistent customer centric support.

PROFESSIONAL PROFILE
Having 7 years of rich experience in IT networking & security domain, technical support, technical documentation & SLA Management. In-depth expertise in the implementation, analysis, troubleshooting, optimization and documentation of Network systems.

EDUCATIONAL QUALIFICATION
• Secondary [10th/Matriculation] Education - PSE Board - Passed 2008 – 79.84% Marks.
• Diploma in Engineering – Punjab state BTE - Passed 2011 - 79% Marks [Computer Engineering].
• B.E Information Systems – BITS Pilani (Under Wipro WILP) – Passed 2014 – 85.7% Marks.
• M. Tech. Systems Engineering – BITS Pilani (Under Wipro WILP) – Passed 2016 – 83.3% Marks

PROFESSIONAL CERTIFICATIONS
SN. Certification Code Certification name Year
1 CCNA Cisco Certified Network Associate 2013
2 CCNP Implementing Cisco IP Switched Networks 2015
3 JNCIS-SEC Juniper Network Certified Security Specialist 2014
4 JNCIA-Junos Juniper Network Certified Associate 2014
5 CCNA Security Cisco IOS Network Security 2015
6
7 VCP6-NV
VCP6-DCV VMware Certified Network Virtualization
VMware Certified Data Center Virtualization 2017
2017
8 VCP6-CMA VMware Certified Cloud Management and Automation 2017

TRAINING UNDER TAKEN
 Cisco certified Network Associate Training
 VMware NSX: Install, Configure, Manage [V6.1]
 Wipro India and Middle East Cloud Architects Training Summer Camp.

WORK EXPERIENCE
 WIPRO Technologies (Dec16- Present)-Bangalore
Job Profile: Senior Project Engineer
Job Role:
 Excellent knowledge of communication standards and OSI/commercial protocols as follows:
Network Protocols: - ATM, TCP/IP
Routing Protocols: - Static, RIP, RIPV2, IGRP, EIGRP, OSPF, BGP.
 Routing/Switching protocol Configuration & troubleshooting.
 Handling Cisco Router’s -800,1700,1800,1900,2900,3900 series
 Switches:-2950,3500XL, 3560,3750,4500 Enhanced Series.
 Troubleshooting LAN/WAN & application related issues.
 L2/L3 (Switching & Routing) support to customer via remotely.
 Troubleshooting hardware & software configuration of Routers & Switches.
 Day to Day troubleshooting data networking issues for various clients.
 Preparation of POA to execute critical activities in given downtime.
 Configuring and Managing VLAN, VTP Domain, STP, MST.
 Problem Analysis, Implementation of best practices as per OEM recommendation.
 Preparation of case study/knowledge base documents for to use over internal knowledge management portal.
 Managing L2 escalations in Network.
 Experience working in pressure situation and giving resolution as per SLA.
 Experience of planning BCP & Actively participation of IT audit.

 WIPRO -NPCI Project (July 16-Dec16)--Bangalore
Job Profile: SME for VMware NSX
Job Role:
 Proposed compete architect solution to customer for migration from traditional networking components to the VMware NSX.
 Prepared High Level Design & Low Level Design Document for NPCI Project on VMware NSX Solution.
 Project included liaising with customer on design, implementation and Testing phase till sign-off.
 Routing between NSX tenant edge router and the tenant-distributed router, and between the NSX edge router and a single pair of uplink physical routers.
 Firewalling Rules & NATing, L2 VPN & HA, Microsegmentation is part of project implementation.
 Good Knowledge of UCS manager, Fabric Interconnect.
 Handled High CPU and Memory issues.
 Worked in Cisco Nexus series product Nexus 7000, Nexus 5000, Nexus 2000.
 Handled complete ownership for the end-to-end datacenter services including configuration of new equipment, changes in configuration requirements, cabling, labeling of devices.

 WIPRO InfoTech(July 11- July 16)—5 years-Bangalore
Job Profile: Customer Support Engineer
Job Role:
 Primary resource of Global Infrastructure Services remote support team in Cisco, Juniper, Avaya Domain for South region.
 Day to day troubleshooting data networking issue for various clients.
 Routing/Switching Protocol configurations and troubleshooting.
 Problem analysis, Implementation of best practices as per OEM recommendation.
 Preparation of Case study/ Knowledge Base documents for to use over internal Knowledge Management portal.
 Preparation of Plan of Action to execute critical activities in given downtime.
 Remote support to L1-L2 Engineers.
 Escalation support for Cisco P1 Cases.
 Validation of Plan of Action before critical activities.
 Delivering Technical Training to internal team and customer under VAS.
 Well versed in giving end to end Root Cause Analysis (RCA) to Customer.
 Testing the faulty Routers, Switches and diagnose the problem. Installing, configuring Routers and switches, Troubleshooting Hardware and software configuration of Router and switches.
 Verifying change requests and defects; documenting, tracking and communicating test plans, test results and unresolved problems; explaining system bugs to programmers.
 Installing IOS to Router and Switches through TFTP and X-Modem Disaster recovery procedure.
 Upgrading firmware of the Rom-monitor in all routers and switches starting from lower end Router and switches to higher end 6500 series.
 Installing router and switches at customer site including (Remote support Tool).
 Giving technical support for DOA (dead on arrival) calls & provides alternative solution for call closure & thus meeting the customer satisfaction.
PROJECT UNDER TAKEN
 NPCI Project for datacenter migration from Traditional Infrastructure to Cloud Infrastructure
 OpenDC- SDI Team for handling SDDC Solution, SDN, datacenter Services.
 Expert Connect -Mysore remote support as Senior Customer service engineer.
 Bangalore South2 worked as field engineer for supporting customer calls.

AREA OF EXPERTISE and PRACTICE
 Cisco, Arista, Avaya – Installation, Configuration, troubleshooting.
 Juniper Firefly, Juniper QFX
 Software Defined Networking and SDx and SDDC Solutioning.
 VMware NSX – Installation, Configuration, troubleshooting.
ACADEMIC ACHIEVEMENTS
 Topped in all semesters Nationwide in BITS Pilani Integrated BS Degree Examinations under WILP.
 Ranked 17th Position statewide for last Semester in PSBTE of Diploma in Computer Engineering.
 Best Participant award for “The Wise One” at WIPRO The Wisdom Conclave on March 2012 & 2013 both
 Appreciation award for dedication and excellence in WIPRO OpenDC Center of Excellence(CoE).
 Awarded as the Best Team for NPCI Project from the Desk of Kapil Sharma.
PERSONAL PROFILE

Gender : Female.
Age : 25yrs.
Nationality : Indian.
Languages Known : English, Hindi and Punjabi.
Hobbies : Dancing & Singing.

Declaration:
I declare that all the information furnished above by me is true to the best of my knowledge and belief.

Date:
Place: Bengaluru Kanika Chopra

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online

Other tutors in Network

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Andrei

Massimiliano

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